Refund Policy

This Refund Policy explains when and how you can request a refund for Zenuro paid plans.

1. Paid plans

Paid plans grant a monthly quota of processing minutes, purchased in advance via cryptocurrency.

2. Eligibility

You may request a full refund within 14 days if you have not substantially used the plan (under 10% of minutes consumed) and the Service did not work as described. Minutes already used are non-refundable, as they consume paid third-party AI resources.

3. Technical issues

If a clip fails due to our fault, the consumed minutes are credited back automatically, or we refund the affected part. Contact us first — most issues are resolved quickly.

4. How to request

Email support@zenuro.ai from your account address with payment details and the reason. We reply within 3 business days.

5. How refunds are issued

Approved refunds go to the crypto address used (or one you specify), based on the fiat value of the original payment; network fees may apply.

6. Changes

We may update this policy; changes shown by the date above.