Refund Policy

This Refund Policy explains when and how you can request a refund for Zenuro paid plans.

1. Paid plans

Paid plans grant a monthly quota of processing minutes, paid in advance: by international card in US dollars through Gumroad, by Russian bank card in rubles through lava.top, or in cryptocurrency through Cryptomus. Card payments are subscriptions that renew automatically at the end of each paid period until you cancel. A crypto payment does not renew.

2. Eligibility

You may request a full refund within 14 days if you have not substantially used the plan (under 10% of minutes consumed) and the Service did not work as described. Minutes already used are non-refundable, as they consume paid third-party AI resources.

3. Technical issues

If a clip fails due to our fault, the consumed minutes are credited back automatically, or we refund the affected part. Contact us first — most issues are resolved quickly.

4. Cancelling auto-renewal

You can cancel renewal at any time in your account with one click: open the plans window and choose "Cancel my subscription". The plan stays active until the end of the paid period, and the subscription does not renew after that. Cancelling does not refund the current period by itself: to get money back, request a refund under section 2.

5. How to request

Email support@zenuro.ai from your account address with payment details and the reason. We reply within 3 business days.

6. How refunds are issued

Approved refunds for card payments go back to the card you paid with, through the same payment service: Gumroad for payments in US dollars, lava.top for payments in rubles. Approved refunds for crypto payments go to the crypto address used (or one you specify), based on the fiat value of the original payment; network fees may apply.

7. Changes

We may update this policy; changes shown by the date above.